Brand Identity vs Brand Image: Why Your Digital Presence Must Align
Understanding the critical difference between brand identity (what you intend) and brand image (what customers perceive) is fundamental to effective digital marketing. This article explores Kapferer's Identity Prism and Keller's Brand Knowledge model to show why misalignment causes confusion, erodes trust, and kills conversions.
Key Takeaways:
- How to audit your brand identity using the Kapferer framework
- Why consistent messaging across channels improves conversion rates
- Practical steps to close the gap between identity and image
Shubash Gurung
Founder